BSB40520 – Certificate IV in Leadership and Management


Efficiency Works has developed a program that delivers methodologies that are customised to your organisations’ needs, through the implementation of structured workshops, formal training, one-on-one coaching, within small groups or department leads.

Efficiency Works work with you to coordinate the program and ensure a dedicated facilitator is available to work with you on the agreed schedule at your workplace or at a venue that suits the organisation. We will work with you during all stages of the design and delivery of the program. Our programs are developed to create maximum team ownership, accountability, and engagement.

The program comprises a combination of elements aimed at facilitating behavioural change through the application of specific concepts and techniques, tailored to suit your organisation needs. The direct and immediate application into more effective teams and workplace project converts into improved decisions, improved team engagement and lower levels of resistance and conflict.

The course comprises 12 units of competency, workshops, and interactions with the client through course content to meet the specific needs of the clients and students.

A sample list of units is included in the table below. Using the knowledge and skills developed throughout the training workshops, students form into groups to identify and prepare for a series of subsequent workplace projects that will be undertaken for each topic.

The course content has been designed with a focus on ensuring improvements are developed using real data from the relevant processes. This way, the application of Visual Management Systems and the use of data becomes a central theme to the training, with the emphasis on ensuring continuous improvement is driven from the regular review of process metrics and real time data.

This training Program delivers the following outcomes for participants and the organisation:

  • Plan and prioritise own work tasks, including monitoring and obtaining feedback on personal work performance.
  • Lead teams and individuals by modelling high standards of conduct to reflect the organisation’s standards and values.
  • Facilitate and apply communication strategies in the workplace.
  • Determine individual and team development needs and to facilitate the development of the workgroup.
  • Effectively lead and facilitate a team in a workplace
  • Use leadership to promote team cohesion including motivating, mentoring, coaching, and developing the team and forming the bridge between the management of the organisation and team members.
  • Implement operational plans by planning and acquiring resources, monitoring, and adjusting operational performance and providing reports on performance, as required.
  • Lead and manage continuous improvement systems and processes with a particular emphasis on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements.
  • Establish and develop a professional mentoring relationship with an individual in a workplace.
  • Identify and implement ways of promoting innovation within team environments in the workplace.
  • Implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.
  • Identify business risks and to apply established risk management processes to a defined area of operations that are within the responsibilities and obligations of the role.

There are 12 days of formal face-to-face training delivered intermittently over 8 – 9 months, with application of learned skills and knowledge back in the workplace in between workshops.

Efficiency Works will integrate the activities, bringing together a number of units that reflect real industry outcomes and processes in each event.
The program is competency based, so durations vary, but it is estimated that the course will extend over a period of approximately 12 months. During this time, we will require fortnightly site visits to deliver training, assist with projects and check progress. This frequency of interaction has proven to be the the most successful as it allows time for participants to progress adequately with their project work with a balance of time spent on their normal day-to-day activities. This coaching is supported by online research using our Learning Management System (LMS).

A typical training session consists of a discussion on the relevant training theory followed by assistance with a project out in the workplace. Workplace projects are selected in conjunction with management to ensure the students are spending time on real, worthwhile issues that will deliver actual

Assessment is made up of theory quizzes, projects and skills demonstrations. Extra time away from the formal contact with Efficiency Works is required if students are to complete the qualification. Most organisations find that the required time including the formal tuition and coaching is 4 hours per week however we adapt our delivery plans in consultation with your management and students to suit organisational needs.

Our training program includes:

Detailed discussion around project selection – our training delivery is focused around projects. We engage management in conjunction with the students in choosing the most relevant projects and focus on a delivery
timetable that fits with the organisation, participants and training needs.

  • Provision of a project register – we provide management with project summaries that comprise the project name, a description of the activity conducted, the project owner and a summary of the outcome and benefits. These summaries are useful in tracking the benefits of the training, and communicating to staff the progress that has been made on the Lean Six Sigma journey.
  • Student to management presentations – based on client feedback, we schedule and tailor presentations to management during the training course.
  • Formal review meetings – Efficiency Works schedules formal review sessions with organisational management to review progress, provide feedback and seek areas where we can improve training delivery.
  • Informal review – because our training is conducted in the workplace, frequent opportunities for informal meetings occur where student and other stakeholders can discuss aspects of service delivery

On completion of this qualification, you will be awarded with Certificate IV in Leadership and Management.
This qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts.

As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance, and support to others. They may also have some responsibility for organising and monitoring the output of their teams.

They apply solutions to a defined range of predictable and unpredictable problems and analyse and evaluate information from a variety of sources.

The Certificate IV of Leadership and Management course is designed to provide students with the skills and a working knowledge assuming responsibility for their own performance, individuals at this level provide leadership, guidance and support to others. They may also have some responsibility for organising and monitoring the output of their teams.

This course is suitable for:

  • Senior Managers
  • Frontline Leaders
  • Succession Plan Leaders

Efficiency Works engage with professional facilitators that can deliver coaching, certified / non-certified training programs, team building, change management and leadership development services throughout all forms of business from the executive leadership team, senior managers, coordinators / team leaders and employees including contractors and volunteers where appropriate. Efficiency Works facilitators have a vast range of expertise from industry knowledge, practical application to formal qualifications with-in Training and Assessing that reflects the roles of trainers in the vocational educational and training (VET) sector, and a requirement of the Australian Quality Training Framework for a structured VET program.

Efficiency Works facilitators utilise a collaborative approach that quickly engages with participants, challenges thinking, transfers knowledge and builds skills. The facilitator utilises a combination of theory, learning exercises, visual aids, and group discussion to ensure that participants are fully engaged through-out the workshops and training programs.

Our approach is inherently consultative providing significant interaction between the process we use to liaise with students, the Business Improvement team and Management, all of whom are stakeholders in the training program.

What is the difference between a certification and a statement of attainment?

A Certificate is issued if the student completes the full list of UoCs and is eligible for a qualification. A Statement of Attainment is proof the certain units have been completed.

What payment forms do you accept?

All major credit and debit cards, bank transfer or PayPal

Can i have my company pay for my course?

Certainly! Efficiency Works can organise this on your behalf. However, you will need to provide a PO (Purchase Order) or confirmation email / note relating to who within your organisation will accept the invoice and pay on your behalf.

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Webinar Registration: Building Organisational Resilience through Strategic S&OB and IBP

Join us in April for our next Webinar where Efficiency Works Consultant, James  Bierer will discuss Building Organisational Resilience through Strategic S&OB and IBP.

When: Tuesday 30 April 2024
Time: 12.00pm to 12:45pm
Where: Online