(LEAN) Dual Qualification in Competitive Systems and Practices and Leadership & Management


This unique dual qualification program builds holistic skills and knowledge for team leaders by working directly on their own practices. This program differs from traditional programs as it has two strong focuses:

  • The technical implementation of operational excellence and continuous improvement Leadership and teamwork skills to maximise outcomes
  • The natural synergies between the 2 qualifications and the number of overlapping subjects reduces the combined number of learning units to just 21. We require between 15 and 18 months to deliver this training and, as with all of our certificate courses, the Dual Qualification requires students to complete workplace projects that demonstrate competency.

The objective of the Dual Qualification Certificate IV courses is to develop student skills and knowledge to a level where they can apply the individual tools and techniques to their own work, to assist others to apply the tools and techniques to their work and where required to lead and manage the implementation of a continuous improvement culture.

These qualifications, which provide a unique combination of introductory and more advanced skills in Lean Six Sigma and Leadership and Management, are nationally-accredited under the Australian Skills Quality Authority. Efficiency

Works will tailor the training content to client and student requirements.
The competency based training is structured around Lean Six Sigma concepts coupled with coaching aimed at creating maximum team member ownership and engagement. Students’ assessments are based on workplace improvement projects that are practical and action-oriented.

The program comprises a combination of units aimed at facilitating behavioural change through the application of specific business improvement techniques, tailored to suit the organisation’s business needs. The candidate assessments are mapped back to the training package and the resultant qualifications for successful candidates are both a MSS40316 Certificate IV in Competitive Systems and Practices and a BSB42015 Certificate IV in Leadership and Management.

The courses comprises 21 units of study combined in a way which enables participants to apply the leadership concepts during the continuous improvement projects required for the completion of the Competitive Systems
and Practices qualification. A list of units is included in the table below. Using the knowledge and skills developed throughout the training workshops, students form into small groups to identify and prepare for a series of
subsequent workplace projects that will be undertaken to include each topic.

The direct and immediate application into more effective teams and workplace projects reinforces the learning and is immediately converted into productivity gains, service improvements, improved decisions, improved team engagement and lower levels of resistance and conflict.

The key areas covered in the Dual Qualification Certificate IV include:

  • Value Stream Mapping – provides participants with a detailed understanding of process analysis and describes value-adding activity, identifies waste and identifies business improvement opportunities.
  • 7 Wastes – students are trained in how to identify Value Adding and Non-Value Adding process activities.
  • DMAIC / Root Cause Analysis / Problem Solving – (Define, Measure, Analyse, Improve, Control). Provides students with a structured and repeatable way to find root causes, solve problems and sustain the outcomes.
  • Visual Management Systems – shows participants a selection of communication tools that help to visualise team targets, monitor performance and identify issues and solve problems.
  • Leading Change – students discuss the challenges associated with organisational change and explore how to implement John Kotter’s 8 steps for leading and sustaining a successful Lean Six Sigma change program.
  • Interpersonal Skills – covers topics including how to effectively deal with different personality types in teams, Covey’s 7 Habits, and how to use effective communication and interpersonal skills and styles.
  • Team Culture and Values – students explore how to build effective relationships, how to deliver feedback, how to lead continuous improvement and innovation for products, processes and in the organisation. In this event we also explore how to improve teamwork from the perspective of team members and team leader, resolving conflict and discuss the continuum of situational leadership.
  • Team Dynamics – students develop a team roles profile by exploring the different personality types of team members, what causes poor team dynamics, and the different roles we should have in our teams. In this event we also discuss the different ways people respond to change, how to deal with resistance to change and how to effectively respond to conflict by understanding the causes and stages of conflict.
  • Risk Management – covers identifying and analysing risk with various tools and techniques and determining risk controls. Students conduct a risk assessment and explore how to prioritise and implement risk controls using the hierarchy of control. Participants are introduced to risk / hazard register and develop and implement their own risk control plan.
  • 5S – demonstrates how to improve the workplace by simplifying, better organising and sustaining a productive work environment.
  • Just In Time and Pull Systems – help students understand the benefits of providing products and services only as required by customer demand.
  • Theory of Constraints – provides an understanding of a methodology for identifying the bottlenecks and constraints in our processes which are preventing our organisation or team meeting customer demand.
  • Performance Measurement – develops an understanding of how to collect, analyse and report information and the value of measuring performance.
  • Kaizen Blitz – covers the skills and knowledge required to introduce and institutionalise continuous improvement and breakthrough improvement (kaizen blitz or kaizen events) processes in an organisation.
  • Environmentally Sustainable Work Practices – students learn how to effectively measure current resource use and carry out improvements including those reducing negative environmental impacts of work practices.
  • Improving Cost Factors – covers the knowledge and skills needed for an individual to identify cost components and to be able to determine in general terms the cost impacts of alternative actions.

The course content has been designed with a focus on ensuring improvements are developed using real data from the relevant processes. In this way, the application of Visual Management systems and the use of data becomes a central theme to the training, with the emphasis on ensuring continuous improvement is driven from the regular review of process metrics and real time data.

The Dual Qualification Certificate IV is currently available as detailed below:

This training Program delivers the following outcomes for participants and the organisation:

  • Development of the organisation and human capability through the development of people and work processes
  • A working knowledge of the principles, tools and techniques of Lean Six Sigma and a valuable step towards more advanced training
  • Business improvement knowledge and skills that can realise tangible benefits in the workplace
  • Students improving your business under the supervision of an experienced facilitator
  • Leadership and teamwork skills that will maximise outcomes
  • A positive impact on workplace behaviours and culture
  • A Certificate IV in Competitive Systems and Practices and a Certificate IV in Leadership and Management which are nationally recognised qualifications

There are 21 days of formal face-to-face training delivered intermittently over 16 – 20 months, with application of learned skills and knowledge back in the workplace in between delivery dates.

Efficiency Works will integrate the activities, bringing together a number of units that reflect real industry outcomes and processes in each event.
The program is competency based, so durations may vary based on the scheduled developed between Efficiency Works and the client as their needs are met to ensure the demands on the training and demands on the students are kept in check.

Efficiency Works can coordinate additional coaching through scheduled events with the facilitator, however there is available for the student online research material that can be obtained through Efficiency Works Learning Management System (LMS).

A typical training session consists of a discussion on the relevant training theory followed by assistance with a project out in the workplace. Workplace projects are selected in conjunction with management to ensure the students are spending time on real, worthwhile issues that will deliver actual improvements.

Assessment is made up of theory quizzes, projects, and skills demonstrations. Extra time away from the formal contact with Efficiency Works is required if students are to complete the qualification. Most organisations’ find that the required time including the formal tuition and coaching is 4 hours per week however we adapt our delivery plans in consultation with your management and students to suit organisational needs.

Our Training Program Includes:

  • Detailed discussion around project selection – our training delivery is focused on projects. We engage management in conjunction with the students in choosing the most relevant projects and focus on a delivery timetable that fits with the organisation, participants, and training needs.
  • Provision of a project register – we provide management with project summaries that comprise the project name, a description of the activity conducted, the project owner and a summary of the outcome and benefits. These summaries are useful in tracking the benefits of the training and communicating to staff the progress that has been made on the Lean Six Sigma journey.
  • Student to management presentations – based on client feedback, we schedule and tailor presentations to management during the training course.
  • Formal review meetings – Efficiency Works schedules formal review sessions with organisational management to review progress, provide feedback and seek areas where we can improve training delivery.
  • Informal review – because our training is conducted in the workplace, frequent opportunities for informal meetings occur where student and other stakeholders can discuss aspects of service delivery

On completion of this qualification, you will be awarded Dual Qualifications with Certificate IV in Leadership and Management and Certificate IV in Competitive Systems and Practices.
This qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts.

As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance, and support to others. They may also have some responsibility for organising and monitoring the output of their teams.

They apply solutions to a defined range of predictable and unpredictable problems and analyse and evaluate information from a variety of sources.

The learnings are relevant and applicable to all types of organisations and to all levels of management, administration and delivery.

The program is designed to provide students with knowledge and skills in Lean Six Sigma and Leadership and Management to a level that can be deployed in operational teams and workplace business improvement projects which can produce measurable outcomes. The primary application of this qualification is where an individual has responsibility for leading a team and implementing Lean Six Sigma in a work area or in the work of a team. The course also provides a cogent refresher for business improvement specialists and other staff who have had previous exposure to the Lean tools and techniques.

The course is suitable for:

  • Current and emerging leaders and managers
  • Frontline team leaders and supervisors
  • Frontline staff
  • Business improvement leads
  • Change managers
  • Administration and support staff

Efficiency Works engage with professional facilitators that can deliver coaching, certified / non-certified training programs, team building, change management and leadership development services throughout all forms of business from the executive leadership team, senior managers, coordinators / team leaders and employees including contractors and volunteers where appropriate.

Efficiency Works facilitators have a vast range of expertise from industry knowledge, practical application to formal qualifications with-in Training and Assessing that reflects the roles of trainers in the vocational educational and training (VET) sector, and a requirement of the Australian Quality Training Framework for a structured VET program.

Our approach is inherently consultative providing significant interaction between the process we use to liaise with students, the Business Improvement team and Management, all of whom are stakeholders in the training program.

The program is designed to provide participants within knowledge and skills in team wide benefits of building inclusive habits, such as increased creativity and greater engagement.

  • Focusing on constantly eliminating waste in our processes
  • Reputable systemic approach to operations
  • Continuous improvement thinking processes
  • Productivity gains

What is the difference between a Certification and a Statement of Attainment?

A certificate is issues when a student successfully completes the required units of competency for the qualification. A Statement of Attainment is proof you’ve completed certain Units of Competency.

What forms of payment do you accept?

All major credit and debit cards, direct debit and PayPal.

Can I have my Company / Organisation pay for the course?

Certainly! Efficiency Works can organise this on your behalf. However, you will need to provide a Purchase Order or email confirmation relating to who within your organisation will accept and pay the invoice.

What support will I get whilst studying?

When you enroll with Efficiency Works, you join a community that have the resources and support through in house facilitators to industry experts that can assist you with all your queries.

What assessments will I have to do?

Depending on what program you are undertaking with Efficiency Works, your learning will be assessed through the completion of a combination of activities, short answer questions, individual projects, team projects and class participation.

Do I need to attend exams?


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