MSS30316 Certificate III Competitive Systems and Practices

Program Overview

The Competitive Systems and Practices program has been designed to assist Australian organisations become more globally competitive through innovative training and sustainable business outcomes.

The objective of the Competitive Systems and Practices Certificate III course is to develop student skills to a level where they can apply the individual Lean Six Sigma tools and techniques to their own work as well as, where required, to assist others to apply the tools and techniques to their work.

This qualification, which provides a mixture of introductory and more advanced skills in Lean Six Sigma, is nationally accredited under the Australian Skills Quality Authority. Efficiency Works partners closely with organisations to tailor training content to client and student requirements.

This competency-based training is structured around Lean Six Sigma concepts, coupled with coaching aimed at creating maximum ownership and engagement. Students’ assessments are based on workplace improvement projects that are practical and action oriented.

The program comprises a combination of units aimed at facilitating behavioural change through the application of specific business improvement techniques, tailored to suit the client’s business needs.

The candidate assessments are mapped back to the training package and the resultant qualification for successful candidates is a Certificate III of Competitive Systems and Practices MSS30316.

The course comprises 10 units of study that are selected from a range of available units, thus allowing organisations to tailor course content to meet their specific needs. A sample list of units is included below. Using the knowledge and skills developed throughout the training workshops, students form into groups to identify and prepare for a series of subsequent workplace projects that will be undertaken for each topic.

The direct and immediate application into workplace projects reinforces the learning and is immediately converted into productivity gains and service improvements.

What outcomes will the course provide?

This training program delivers the following outcomes for participants and the organisation:

  • A working knowledge of the principles, tools and techniques of Lean Six Sigma and a valuable step towards more advanced training
  • Business improvement knowledge and skills that can realise tangible benefits in the workplace
  • Students improving your business under the supervision of an experienced facilitator
  • A positive impact on workplace behaviours and culture
  • A Certificate III in Competitive Systems and Practices which is a nationally recognised qualification

Who Will Benefit From Attending This Course?

The Certificate III of Competitive Systems and Practices course is designed to provide students with the skills and a working knowledge of Lean Six Sigma.

The primary application of this qualification is where an individual has responsibility for implementing Lean Six Sigma in a work area or in the work of a team. The course is suitable for:

  • Supervisors
  • Frontline staff
  • Administration and support staff

Key areas covered in Certificate III include:

  • Value Stream Mapping – provides participants with a detailed understanding of process analysis and describes value-adding activity, identifies waste and identifies business improvement opportunities
  • 7 Wastes – students are trained in how to identify Value Adding and Non- Value Adding process activities
  • DMAIC/Root Cause Analysis/Problem Solving – (Define, Measure, Analyse, Improve, Control). Provides students with a structured and repeatable way to solve problems and sustain the outcomes
  • Visual Performance Management – shows participants a communication tool that helps to visualise workflow, monitor performance and identify and solve problems
  • 5S – demonstrates how to improve the workplace by simplifying, better organising and sustaining a productive work environment
  • Just In Time and Pull Systems – help understand the benefits of providing products and services only as required by customer demand
  • Leadership & Teamwork – demonstrates how leadership and working as a team has a direct impact on productivity, team morale and workplace culture
  • Theory of Constraints – provides a fundamental understanding of a methodology for identifying the most important factor that stands in the way of achieving the group’s goals
  • Performance Measurement – develops an understanding of how to collect, analyse and report information and the value of measuring performance
  • Kaizen Blitz – covers the skills and knowledge required to introduce and institutionalise continuous improvement and breakthrough improvement (kaizen blitz or kaizen events) processes in an organisation
  • Environmentally Sustainable Work Practices – students learn how to effectively measure current resource use and carry out improvements including those reducing negative environmental impacts of work practices
  • Work Safely – provides the knowledge required to be able to identify Work, Health and Safety (WHS) hazards and assess risk, to follow instructions and procedures in the workplace with minimal supervision, and to contribute to WHS management
  • Improving Cost Factors – covers the knowledge and skills needed for an individual to identify cost components and to be able to determine in general terms the cost impacts of alternative actions
  • Leading Change – students discuss the challenges associated with organisational change and explore how to implement John Kotter’s 8 steps for leading and sustaining a successful Lean Six Sigma change program

The course content has been designed with a focus on ensuring strategy and improvements are developed using real data from the relevant processes. In this way, the application of Visual Management systems and the use of data becomes a central theme to the training, with the emphasis on ensuring continuous improvement is deployed throughout the organisation and driven from the regular review of process metrics and real time data.

Typical Units of Competency

As an example, MSS30316 Certificate III in Competitive Systems and Practices could be structured as detailed below:

Unit Code Unit Title

  • MSS403001 Review competitive systems and practices
  • MSMENV272 Participate in environmentally sustainable work practices
  • MSMWHS200 Work Safely
  • MSS403085 Ensure process improvements are sustained
  • MSS403010 Facilitate change in an organisation implementing competitive systems and practices
  • MSS403011 Facilitate implementation of competitive systems and practices
  • MSS403040 Facilitate and improve implementation of 5S
  • MSMSUP390 Use structured problem solving tools
  • MSS402080 Undertake root cause analysis
  • MSS403053 Map an operational process

Program Facilitation and Training

Efficiency Works utilises experienced and qualified trainers for all training courses. All trainers hold a Certificate IV in Training & Assessment (TAE40116), a qualification that reflects the roles of trainers in the vocational educational and training (VET) sector, and a requirement of the Australian Quality Training Framework for a structured VET program.

Efficiency Works’ process is heavily centred on business improvement and the actual application of theory to improve the organisation. Rather than using theoretical case studies and scenarios, we work “live” in your organisation providing students with real experience in Competitive Systems and Practices and demonstrated competence through organisational improvements.

Our approach is inherently consultative providing significant interaction between the process we use to liaise with students, the Business Improvement team and Management, all of whom are stakeholders in the training program.

The program is competency based, so durations vary, but it is estimated that the course will extend over a period of approximately 12 months. During this time, we will require a 3 – 4 hr fortnightly site visit to deliver training, assist with projects and check progress. This frequency of interaction has proven to be the most successful as it allows time for participants to progress adequately with their project work with a balance of time spent on their normal day-to-day activities.

This coaching is supported by online research using our Learning Management System (LMS).

A typical training session consists of a discussion on the relevant training theory followed by assistance with a project out in the workplace. Workplace projects are selected in conjunction with management to ensure the students are spending time on real, worthwhile issues that will deliver actual improvements.

Assessment is made up of theory quizzes, projects, and skills demonstrations. Extra time away from the formal contact with Efficiency Works is required if students are to complete the qualification. Most organisations find that the required time including the formal tuition and coaching is 4 hours per week however we adapt our delivery plans in consultation with your management and students to suit organisational needs.

Our training program includes:

  • Detailed discussion around project selection – our training delivery is focused around projects. We engage management in conjunction with the students in choosing the most relevant projects and focus on a delivery timetable that fits with the organisation, participants and training needs
  • Provision of a project register – we provide management with project summaries that comprise the project name, a description of the activity conducted, the project owner and a summary of the outcome and benefits. These summaries are useful in tracking the benefits of the training, and
  • communicating to staff the progress that has been made on the Lean Six Sigma journey
  • Student to management presentations – based on client feedback, we schedule and tailor presentations to management during the training course
  • Formal review meetings – Efficiency Works schedules formal review sessions with organisational management to review progress, provide feedback and seek areas where we can improve training delivery
  • Informal review – because our training is conducted in the workplace, frequent opportunities for informal meetings occur where student and other stakeholders can discuss aspects of service delivery

Registration and Enquiries

For further information, or to enrol and commence:

General Information