MSS403085 Ensure Process Improvements are Sustained


This unit describes the skills and knowledge required to ensure that the gains which have been made by using improved methods, processes and/or equipment are sustained as the new baseline or standard for an area of work and so prevent regression to former practices, or digression to less efficient practices.

  • Online / Self-Paced (Individual Learning)
  • Face to Face at Business Premises (Groups up to 12)


  • 30 – 50 hours (depending upon the course complexity and project type). The online units consist of pre-reading, pre-recorded tutorials/lessons, project work and report, post reading, and assessments

Face to Face

  • This course has been developed to be delivered in a one-day workshop environment with the class / students participating throughout the day in several activates that are aligned to your business outcomes
    • Approximately 20-40 hours are required outside of the one-day workshop to complete the Unit of Competency. This time will typically consist of pre-reading, pre-recorded tutorials/lessons, project work and report, post reading, and assessment.
    • In class knowledge assessment may be recorded on the day through workbook activities.

Contribute to the improvement of the operations system in team or work area

  • Identify key performance indicators (KPIs) for area of operations
  • Improve health, safety, and environment (HSE) performance of self and others
  • Maximise quality consistency
  • Identify any skill and training issues that need to be addressed to improve capability of self and others
  • Maximise customer benefit/cost ratio
  • Reduce lead time to delivery within the scope of authority and responsibility
  • Work with relevant stakeholders to resolve conflicts which arise from implementation of competitive systems and practices​
  • Select improvements which will deliver the greatest overall benefit for the resources required/available without reducing current performance on individual factors

Implement Improvements

  • Implement the choses improvements
  • Check the selected improvements improve the system as a whole and do not result in unintended consequences
  • Monitor implementation and adjust as required

General Information