MSS50316 Diploma of Competitive Systems and Practices

Course Overview

The Competitive Systems and Practices program has been designed to assist Australian organisations become more globally competitive through innovative training and sustainable business outcomes.

The objective of the Competitive Systems and Practices Diploma course is to develop student skills to a level where they can apply the individual tools and techniques to a diverse range of work environments, lead organisations in the deployment of Lean Six Sigma and provide strategic input to the organisation’s business improvement agenda.

This qualification, which provides more advanced skills in Lean Six Sigma, is nationally accredited under the Australian Skills Quality Authority. Efficiency Works will tailor the workshop agenda and training content to customer requirements, and to the workshop participants.

The competency-based training is structured around Lean Six Sigma concepts, coupled with coaching aimed at creating maximum ownership and engagement. Students’ assessments are based on workplace improvement projects that are practical and action oriented.

The program comprises a combination of units aimed at facilitating behavioural change through the application of specific business improvement techniques, tailored to suit the organisation’s business needs. The candidate assessments are mapped back to the training package and the resultant qualification for successful candidates is a Diploma of Competitive Systems and Practices MSS50316.

The course comprises 20 units of study that are selected from 29 available units some of which are usually included in Certificate III and Certificate IV courses. As with all Efficiency Works courses, the Diploma course units can be tailored to meet specific organisational needs. A sample list of units is included below.

What Outcomes Will the Course Provide?

This training program delivers the following outcomes for participants and the organisation:

  • Advanced knowledge of the principles, tools and techniques of Lean Six Sigma and the ability to develop organisational strategies and lead business and continuous improvement programs
  • Business improvement knowledge and skills that can realise tangible benefits in the workplace
  • Students improving the business under the supervision of an experienced facilitator
  • A positive impact on workplace behaviours and culture
  • A Diploma of Competitive Systems and Practices which is a nationally recognised qualification

Who Will Benefit From Attending This Course?

The Diploma of Competitive Systems and Practices course is designed to provide students with the skills and a working knowledge of Lean Six Sigma, combined with the competencies required to lead organisations in the deployment of a Lean Six Sigma strategy. The course is suitable for:

  • Executive managers
  • Senior managers
  • Business improvement leads
  • Change Management leads
  • Lean Six Sigma Champions

Key areas covered in the Diploma course includes:

  • Value Stream Mapping – provides participants with the knowledge and skills to analyse, map and manage a value stream, including the clear identification of the position of the organisation in the value stream and its contribution to the supply chain
  • 7 Wastes – students are trained in how to identify Value Adding and Non- Value Adding process activities
  • DMAIC/Root Cause Analysis/Problem Solving – (Define, Measure, Analyse, Improve, Control). Provides students with a structured and repeatable way to solve problems and sustain the outcomes
  • Visual Performance Management – shows participants a communication tool that helps to visualise workflow, monitor performance and identify and solve problems
  • 5S – students learn how to improve the workplace by simplifying, better organising and sustaining a productive work environment. In this qualification students also acquire the skills and knowledge required for the overall management of the 5S system in an organisation
  • Just In Time and Pull Systems – help understand the benefits of providing products and services only as required by customer demand
  • Leadership & Teamwork – demonstrates how leadership and working as a team has a direct impact on productivity, team morale and workplace culture
  • Theory of Constraints – provides an understanding of how to apply the methodology for identifying the most important factor that stands in the way of achieving the group’s goals
  • Performance Measurement – develops an understanding of how to collect, analyse and report information and the value of measuring performance
  • Kaizen Blitz – covers the skills and knowledge required to introduce and institutionalise continuous improvement and breakthrough improvement (kaizen blitz or kaizen events) processes in an organisation
  • Environmentally Sustainable Work Practices – students learn how to effectively measure current resource use and carry out improvements including those reducing negative environmental impacts of work practices. This topic also assists team leaders/supervisors/managers who are required to develop approaches to environmental sustainability including the development and implementation of policy
  • Work Safely – provides the knowledge required to be able to identify Work, Health and Safety (WHS) hazards and assess risk, to follow instructions and procedures in the workplace with minimal supervision, and to contribute to WHS management
  • Optimising Cost – students acquire the knowledge and skills required to examine and analyse all costs associated with a product or service, and to determine cost optimisation/reduction methods and strategies
  • Leading Change – students discuss the challenges associated with organisational change and explore how to implement John Kotter’s 8 steps for leading and sustaining a successful Lean Six Sigma change program
  • Lean Six Sigma Strategy – students will be able to analyse the needs of the organisation and develop strategies and systems for effective implementation and continuous improvement of Lean Six Sigma in the organisation
  • Business Planning – provides students with the skills and knowledge required to develop business plans in an organisation implementing Lean Six Sigma
  • Culture Change – provides students with the skills and knowledge required by a manager to who seeks to change or improve the organisational culture to be consistent with that required to maximise the benefits from a Lean Six Sigma strategy
  • Communication Strategy – students learn how to develop and implement a communications strategy to support employees in an environment where Lean Six Sigma is being implemented

Program Facilitation and Training

Efficiency Works utilises experienced and qualified trainers for all training courses. All trainers hold a Certificate IV in Training & Assessment (TAE40116), a qualification that reflects the roles of trainers in the vocational educational and training (VET) sector, and a requirement of the Australian Quality Training Framework for a structured VET program.

Efficiency Works’ process is heavily centred on business improvement and actually applying the theory to improve the organisation. Rather than using theoretical case studies and scenarios, we work ‘live’ in your organisation providing students with real experience in Competitive Systems and Practices, and demonstrated competence through the delivery of organisational improvements.

Our approach is inherently consultative providing significant interaction between the process we use to liaise with students, the Business Improvement team and Management, all of whom are stakeholders in the training program.

The program is competency based, so durations vary, but it is estimated that the course will extend over a period of approximately 24 months. During this time, we will require fortnightly 4 hour site visits to deliver training, assist with projects and check progress. This frequency of interaction has proven to be the most successful as it allows time for participants to progress their project work and allow time for their normal day-to-day activities. This coaching is supported by online research using our Learning Management System (LMS).

A typical training session consists of a discussion on the relevant training theory followed by assistance with workplace projects that are selected in conjunction with management. This ensures that the students are spending time on real, worthwhile issues that will deliver actual improvements.

Assessment is made up of theory quizzes, projects and skills demonstrations. Extra time away from the formal contact with Efficiency Works is required if students are to complete the qualification. Most organisations find that the required time including the formal tuition and coaching is 4 hours per week however we adapt our delivery plans in consultation with your management and students to suit organisational needs.

Students will progress through the Certificate IV in the first 12 months providing a milestone qualification halfway through their learning journey. They then continue for to the remaining units achieving their Diploma in the second 12 months of learning.

Our training program includes:

  • Detailed discussion around project selection – Efficiency Works training delivery is focused around projects. We engage management in conjunction with the students in choosing the most relevant projects and focus on a delivery timetable that fits with the organisation, participants and training needs
  • Provision of a project register – we provide management with project summaries that comprise the project name, a description of the activity conducted, the project owner and a summary of the outcome and benefits.
  • These summaries are useful in tracking the benefits of the training, and communicating to staff the progress that has been made on the Lean Six Sigma journey
  • Student to management presentations – based on client feedback, we schedule and tailor presentations to management during the training course
  • Formal review meetings – Efficiency Works schedules formal review sessions with organisational management to review progress, provide feedback and seek areas where we can improve training delivery
  • Informal review – because our training is conducted in the workplace, frequent opportunities for informal meetings occur where student and other stakeholders can discuss aspects of service delivery

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