Logan City Council are the third largest local government organisation in Southeast Queensland, employing approximately 1,700 staff and serving 380,000 residents across 70 suburbs. A key part of the Council’s Records and Information Branch, the Mail Room team provides Printing and Mailing services to the entire organisation, supporting the provision of high quality, responsive and customer focused communications.
Efficiency Works were engaged to:
These objectives were successfully achieved through the application of a combined Structured Problem Solving and Value Stream Mapping approaches.
Conducted over the course of 5 project days and 5 weeks, a cross functional team accurately defined an intended set of goals and outcomes before comprehensively mapping the existing business process, identifying and costing options for improvement and developing an action plan to deliver these improvements to the organisation.
Clearly defined project results: