Student Information

Empowering Students with Skills, Support, and Pathways to Success

Efficiency Works is committed to delivering high-quality, nationally accredited training that empowers students to achieve their goals. Our courses are designed to be flexible, supportive, and aligned with real-world expectations, ensuring students are well-prepared for success in competitive systems and practices. With access to skilled trainers, personalised support services, and a structured learning approach, students gain the knowledge and confidence they need to thrive in their roles. This page outlines key student information, policies, and services to guide you through your learning journey.

Student Enrolment Process

Before you begin your training, you must complete a pre-enrolment process that ensures you are ready and eligible.
✔️ Complete a pre-enrolment form and self-assessment
✔️ Provide valid ID and your Unique Student Identifier (USI)
👉 Don’t have a USI? [Click here to create one]
✔️ Participate in a short online interview via Zoom or Teams

Please click here to access the Student Enrolment Policy Procedure.

Once confirmed, you’ll receive:
📧 Course login details
📁 Access to course resources and schedule
🖥️ LMS (Learning Management System) access

🕒 Please allow up to 5 business days from payment confirmation for enrolment to be processed.

Please click here to access the Student Enrolment Policy.

Student Support Services

We provide a range of support services to help you succeed throughout your course.

Access to trainers for questions and feedback
Technical support for LMS access or assessments

Learning adjustments for disabilities or personal challenges

External wellbeing services (e.g., Beyond Blue, Lifeline)

If you need extra support, Reach out to our Student Services team anytime during your enrolment.

Assessment & Feedback

We use Competency-Based Assessment (CBA), where you demonstrate practical knowledge and skills instead of only writing theory-based tests.
📄 Written tasks and reports
🎭 Roleplays and case studies
🗣️ Verbal presentations
🛠️ Practical assignments

If you are marked “Not Yet Competent,” don’t worry. You’ll receive feedback and have up to 4 resubmission opportunities before reassessment fees may apply.

This policy relates to assessment and student progress.

Code of Conduct

All students must follow respectful and responsible conduct during their training.
✅ Communicate professionally with peers and trainers
✅ Meet all assessment and participation expectations
🚫 No bullying, harassment, or discrimination

Violations may lead to a warning, suspension, or permanent removal from the course without refund (in serious cases).

Fees and Refund Policy

You may request a refund within 14 calendar days of enrolment.
25% admin fee or $250 (whichever is greater) is non-refundable
No refunds after 14 days, unless under special consideration
Students can defer or withdraw by submitting a written request to Student Services

All refund and withdrawal policies are detailed in the Student Handbook.

Please click here to access the Refund Policy.

Please click here to access the Refund application form.

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